REFUNDS & RETURNS

ABOUT REFUNDS & RETURNS

If there is a fault in the furniture supplied to you please call the store within 24 hours and we will arrange a technician to visit and inspect the fault or damage, if the fault or damage cannot be repaired then the furniture will be replaced for you if in stock or else a credit voucher for the similar value will be issued. However this will not apply to the extent that fault is caused by abuse, misuse, or damage through accident or neglect.

If purchasing a mattress, please ensure the mattress size is as per your bed size. Check the length, width and height of the mattress being purchased. Cancellation on special order mattresses cannot be entertained.

The dimensions of all our sofas are mentioned on the price display stands. So, please take note of these before confirming purchase of the same as we do not take back sofas if they do not enter the doors / lifts of your building.

Cancellations must be advised directly to the store of purchase no later than three working days prior to the scheduled delivery date. We will not accept cancelled orders after this time. Cancellations are subject to 10% deduction from the deposit amount of the order. Delivery charges will not be refunded if we attempted to deliver goods.

Please choose carefully as we don’t normally give refunds if you simply change your mind or make the wrong decision. Exchanges and refunds can be given where goods are faulty and cannot be replaced or rectified, wrongly described or different from the sample shown to you or don’t do what they are supposed to.