At FurniturePalaceKenya.com, your privacy and security is paramount to the continuous on-going relationship with you, our customers. We respect and understand your concern for privacy and one of our missions is to ensure that all information you choose to share with us is handled in the most safe and responsible manner. We have undertaken to create a safe online environment and implemented security standards to establish a comfortable and safe shopping environment you deserve.
FurniturePalaceKenya.com continuously gathers online customer activity and information in order to make the necessary enhancements for improving the online shopping experience of our users. Your personal information such as name, address, telephone number and e-mail address, which then are collected allow us to achieve this objective.
Furthermore, as an official company policy, FurniturePalaceKenya.com does not under any circumstance sell or divulges its customer information to any third party. We protect your information by storing it on a secure web server in a private database. Periodically, FurniturePalaceKenya.com sends e-mail messages containing specials offering, sales and promotions to the members on our mailing list. However, if you wish to opt out or unsubscribe from receiving e-mail communication from FurniturePalaceKenya.com or wish to be taken off the mailing list, you may do so by changing your status on our website or by contacting us through e-mail at [email protected]
Here are ways we gather information and how we use it:
While ordering our products we request the following personal information from you on our registration form: first and last name, company name, billing/shipping address, telephone number, email address, username and password. This is the information we need to process your order. Your telephone number is required to complete the registration or order process, so that we can use it to contact you about your order if we need to. Your billing information is also used to ensure that the right person is charged for the merchandise ordered.
COOKIES AND SUBMISSIONS
For example, cookies can be utilized to recognize you as a repeat customer each time you visit our site; it allows us to retrieve your order history and personal information so you do not have to re-enter it every time you shop. This means you can store items in your shopping bag between visits and maintain your very own special events calendar and address book. Another cookie lets us know what pages you visit as well as your browsing, shopping, and searching patterns. This enables us to identify ways to customize our online shopping environment to the preferences of our customers.
DISCLOSURE TO AUTHORITIES
FurniturePalaceKenya.com fully cooperates with law enforcement agencies working to identify those who may use our services for illegal activity. Accordingly, we reserve the right to disclose any and all information to lawful government bodies or officials under certain circumstances as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud or other activity that is illegal or may expose us to legal liability.
In accordance with the Children’s Online Privacy Protection Act of 1998, FurniturePalaceKenya.com’s website or any of its contents are not directed towards children and do not knowingly collect personal information from children. FurniturePalaceKenya.com is concerned with safeguarding children’s privacy on the internet. If we receive knowledge that a child has registered without her or his parent or guardian’s permission, we will remove all personal information about that person from our files.
ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on our member information page or by emailing our Customer Support at [email protected] or by contacting us by telephone or postal mail at the contact information listed below.
FurniturePalaceKenya.com wants to make sure that our customers will undergo the most secure and risk-free possible online shopping experience and we want you to have as much faith in the security of your transaction as you do with our products and services. To this end, we have implemented several programs to ensure that you feel comfortable and satisfied to purchase our products.
FurniturePalaceKenya.com guarantees that any sensitive information provided by the customer is protected online; all of your transactions completed through FurniturePalaceKenya.com go through security methods to ensure that your personal information is protected. All your information (such as payment details or address) is transmitted using secure socket layers (SSL) encryption at 128 bits (the current industry standard) to communicate securely without risk of manipulation, impersonation or tampering of sensitive personal information. We utilize this encryption during the online checkout process, including the acceptance of your credit card information, and the management of your account.
Furthermore, as a company policy, we believe in guarding your personal information not only online but offline as well. As such, access to your personal information is limited only to the staff required to fulfill the duties related to your account, for instance, order fulfillment, billing and the servers, hard drive and file cabinets that store your sensitive and personal data are placed in a secured and safe setting away from possibility of incursion.
FurniturePalaceKenya.com all in all, we trust you will undergo a safe and secure shopping experience with us as we have taken significant measures in protecting your identity and security.
CHANGES IN THIS PRIVACY STATEMENT
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our website.
Email: [email protected]
Postal Mail: P.O.Box 35476 – 00100 GPO, Nairobi, Kenya.