PRIVACY POLICY

At FurniturePalaceKenya.com, your privacy and security is paramount to the continuous on-going relationship with you, our customers. We respect and understand your concern for privacy and one of our missions is to ensure that all information you choose to share with us is handled in the most safe and responsible manner. We have undertaken to create a safe online environment and implemented security standards to establish a comfortable and safe shopping environment you deserve.

FurniturePalaceKenya.com continuously gathers online customer activity and information in order to make the necessary enhancements for improving the online shopping experience of our users. Your personal information such as name, address, telephone number and e-mail address, which then are collected allow us to achieve this objective.

Furthermore, as an official company policy, FurniturePalaceKenya.com does not under any circumstance sell or divulges its customer information to any third party. We protect your information by storing it on a secure web server in a private database. Periodically, FurniturePalaceKenya.com sends e-mail messages containing specials offering, sales and promotions to the members on our mailing list. However, if you wish to opt out or unsubscribe from receiving e-mail communication from FurniturePalaceKenya.com or wish to be taken off the mailing list, you may do so by changing your status on our website or by contacting us through e-mail at [email protected]

The Terms and Definitions used throughout this Policy may be reviewed in the Definitions Section.

1.  What Personal Data Do We Collect?

Personal data means any data that, either on its own or jointly with other data, that can be used to identify a natural person. You directly provide us with such data when you use our websites, or interact with us. The information we collect may include the following:

Registration Information – When you register to use our Services by creating an Account, we will collect Personal Data as necessary to fulfill the Services you request. Depending on the Services you choose, we may require you to provide us with your name, email address or phone number to establish an Account. We may require you to provide us with additional Personal Data as you use our Services.

Transaction and experience information – When you make a purchase through our website or instore we collect information about the transaction, as well as other information associated with the transaction such as amount paid for products or services, merchant information, including information about the payment method used to complete the transaction, Device Information and Technical Usage Data.

Other information we collect related to your use of our Sites or Services – We may collect additional information from or about you when you communicate with us, contact our customer support teams or respond to a survey.

2.  Why Do We Retain Personal Data?

We retain your personal information, in the first instance, for as long as required by a relevant law (e.g. to ensure compliance with tax requirements); or if a relevant law no longer requires us to maintain Personal Information (or that period has elapsed), the Personal Information may then still be retained if required by any relevant contractual agreement or arrangement; and for Personal Information to which a relevant law or contractual agreement or arrangement does not apply, we will retain the Personal Information for as long as is required to manage our engagement and/or relationship with you plus a reasonable period afterwards.

3.  How Do We Process Personal Data?

We may use your personal data for the following purposes:

Provision of our Services, including to:

initiate a payment, or pay a bill;

authenticate your access to an Account;

communicate with you about your Account, the Sites, the Services, or Furniture Palace Ltd; sending you information about our services that may interest you or help us serve you better. If you do not want to receive these types of information, you can opt out at any time. To manage our operational needs, such as monitoring, analyzing, and improving the Services and the Sites’ performance and functionality. For example, we analyze User behavior and perform research about the way you use our Services.

To provide personalized Services offered by Furniture Palace, we may use your Personal Data and other information collected in accordance with this Privacy Policy to provide a targeted display, feature, Services or offer to you on our sites. We may use cookies and other tracking technologies to provide these online services and/or personalize your experience to your unique needs

To provide you with location-specific options, functionality or offers if you elect to share your Geolocation Information through the Services. We will use this information to enhance the security of the Sites and Services and provide you with location- based Services, such as advertising, search results, and other personalized content.

To comply with our obligations and to enforce the terms of our Sites and Services, including to comply with all applicable laws and regulations.

To respond to your requests, for example to contact you about a question you submitted to our customer support team and better respond to your requests and support needs.

4.  How Do We Use Cookies And Other Tracking Technologies?

When you visit our Sites, use our Services, or visit a third-party website for which we provide online Services, we may use cookies and other tracking technologies (collectively, “Cookies”) to recognize you as a User and to customize your online experiences, the Services you use, and other online content and advertising; measure the effectiveness of promotions and perform analytics; and to mitigate risk, prevent potential fraud, and promote trust and safety across our Sites and Services.

Furniture Palace will not use cookies for any purposes not stated in this Policy. You can manage or delete cookies based on your own preferences.

You can clear all the cookies stored on your computer, and most web browsers provide the option of blocking cookies.

Please review our Cookie Policy to learn more about how we use Cookies

5.   How We Disclose Personal Data

Information about our customers is an important part of our business and we address sharing of your data as such. We may disclose Personal Information that we collect from you for the purpose(s) that it was collected. We may disclose the Personal Information for other purposes where we have received your consent to do so or are required to do so by law.

Examples of where we may disclose your information include, but are not limited to:

With other companies that provide services to us: We may share Personal Data with third-party service providers that perform services and functions at our direction and on our behalf. These third-party service providers may, for example, provide you with Services, verify your identity or assist in processing transactions

With the other parties to transactions when you use the Services, such as merchants: We may share information about you and your account with the other parties involved in processing your transactions. This includes merchants when you use our Services to pay for goods or services. The information includes:

Personal Data and Account information necessary to facilitate the transaction;

information to help other participant(s) resolve disputes and detect and prevent fraud; and

aggregated data and performance analytics to help merchants better understand Users and to help merchants enhance Users’ experiences.

With other third parties for our business purposes or as permitted or required by law: We may share information about you with other parties for Furniture Palace business purposes or as permitted or required by law, including:

if we need to do so to comply with a law, legal process or regulations;

To comply with applicable laws or respond to valid legal procedures, we may disclose your personal data to regulators, law enforcement or other government agencies; or when we believe, in our sole discretion, that the disclosure of Personal Data is necessary or appropriate to prevent physical harm or financial loss; or to report suspected illegal activity or to investigate violations of a user agreement.

to protect the vital interests of a person.

to protect our property, Services and legal rights.

to facilitate a purchase or sale of all or part of Furniture Palace’s business;

to help assess and manage risk and prevent fraud against us, our Users and fraud involving our Sites or use of our Services

to companies that we plan to merge with or be acquired by; and

to support our audit, compliance, and corporate governance functions.

We do not share your Personal Data with third parties for their marketing purposes without your consent.

We will take reasonable steps to ensure that the Personal Information we use or disclose is accurate, up to date, complete and relevant to the purpose of the use or disclosure.

6.  How To Access & Control Your Personal Data
Subject to limitation set out in the Kenya Data Protection and Privacy Law, you have certain rights in relation to your personal data. You have the right to request access to your data, rectification and data portability.

It is your responsibility to ensure that all personal data submitted to Furniture Palace is correct. Furniture Palace is dedicated to maintaining the accuracy and completeness of personal data and keeping the data up to date.

To the extent required by the Kenya Data Protection and Privacy Law, you may

have the right to access certain personal data we maintain about you

request that we update or correct inaccuracies in that data

object or restrict to our use of your personal data, and

ask us to delete your personal data from our platforms.

To exercise these rights, you may contact Furniture Palace Directly through the contacts provided in this policy.

7.  How We Protect Your Personal Data

The security of your personal data is important to us and is our highest priority. We use appropriate physical, management, and technical measures to protect your personal data from unauthorized access, disclosure, use, modification, damage, or loss. The security measures include:

We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal information

While we are dedicated to securing our systems and Services, you are responsible for securing and maintaining the privacy of your password(s) and Account/profile registration information and verifying that the Personal Data we maintain about you is accurate and current.

8. Updates To This Policy

Furniture Palace reserves the right to update or change this Policy at any time. We will release the latest Privacy Policy on our website and appropriate channels for any changes. If major changes are made to the Privacy Policy, we may notify you through different channels, for example, posting a notice on our website or sending you a direct notification.

9. How To Contact Us

Should you have any questions regarding our Privacy Policy, Please contact us:

Phone: 0722-201201/0733-501501

Email: [email protected]

Postal Mail: P.O.Box 35476 – 00100 GPO, Nairobi, Kenya.