We cannot be responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control. You will need to advise us of any changes in delivery instructions or circumstances.
At the time of delivery you or your representative will be asked to sign a form to acknowledge that the goods were delivered in good and proper condition. We will assume that anyone at the delivery address who receives the goods is authorized to receive them and provide the acknowledgement.
Where the purchaser requests the merchandise to be left unattended upon delivery, Furniture Palace International (K) Ltd accepts no responsibility for any loss or damage or theft that might occur thereafter.
If you need to postpone your delivery, please advice the showroom at least two days in advance and the next day delivery can only be done as per the delivery schedule running on that day of postponement.
Note that our delivery van drivers are instructed to bring your purchase through the main entrance, to avoid any unwelcome surprises, please inform our staff at the time of purchase of any special delivery requirements. It is your responsibility to ensure that the goods can be delivered to the room of your choice. We will only deliver beyond the entrance of the premises at your risk.
Deliveries will be done with 2-3 days of purchase due to heavy traffic on most of the Nairobi roads.
All delivery charges are fixed as quoted. However additional charges may apply in circumstances where normal site access is not available such as deliveries involving stairs, wallings not on ground level or where changes to delivery arrangements are notified to us less than 24 hours prior to scheduled time of delivery. Additional charges will have to be paid directly to delivery driver. It is your responsibility to advice us at the time of sale any unusual delivery circumstances.